UPAYA MENINGKATKAN MOTIVASI KERJA PADA KARYAWAN HOUSEKEEPING DEPARTMENT DI ASTON BATAM HOTEL & RESIDENCE

Authors

  • Josua Reza Fernando Togatorop Politeknik Pariwisata Batam
  • I Wayan Thariqy Kawakibi Pristiwasa Politeknik Pariwisata Batam
  • Zahara Fatimah Politeknik Pariwsata Batam

DOI:

https://doi.org/10.59193/jmr.v2i2.240

Keywords:

Work motivation, Hotel Employee, Housekeeping Department, Room Attendant

Abstract

This research will discuss efforts that can be taken by the management of Aston Batam Hotel & Residence to increase the work motivation of housekeeping staff in terms of quality and results. This research will involve identifying factors that influence housekeeping staff motivation, as well as developing strategies and policies that can increase their motivation. By understanding the dynamics of housekeeping motivation and work at Aston Batam Hotel & Residence, this research is expected to provide valuable insights for hotel management and the hospitality industry in general in their efforts to achieve higher service quality and maintain competitiveness in an increasingly competitive market. The research method used for this research is qualitative data and is described narratively. In this research, data collection techniques were used in the form of interviews, documentation, observation and triangulation. From the results of research at Aston Hotel & Residence, the author can draw the conclusion that the work motivation given to Room Attendant employees at Aston Hotel & Residence cannot be said to be optimal. Because there are still several things that must be considered, such as working environment conditions, effective communication, and physical working conditions

Downloads

Download data is not yet available.

References

Anggraeni, F. N. (2021). Pentingnya Membangun Komitmen Kerja Sebagai Upaya Meningkatkan Kinerja Melalui Peningkatan Motivasi, Lingkungan, Dan Kompensasi. 8(1).

Darmawan, Y. Y., Supartha, W. G., & Rahyuda, A. G. (n.d.-a). Pengaruh Pelatihan Terhadap Motivasi Kerja Dan Kinerja Di Prama Sanur Beach-Bali.

Maharani, N. P. D. S., Indrayani, I. G. A. P. W., & Diwyarthi, N. D. M. S. (2021b). Pengaruh Gaya Kepemimpinan terhadap Motivasi Kerja Karyawan Departemen Housekeeping di Hotel A Ubud. Jurnal Bisnis Hospitaliti, 10(1), 1–12. https://doi.org/10.52352/jbh.v10i1.451

Mulyadi, A., & Pancasasti, R. (2021). Upaya Meningkatkan Kinerja Karyawan Melalui Motivasi. Technomedia Journal, 7(1). https://doi.org/10.33050/tmj.v7i1.1754

Mulyadi, A., & Pancasasti, R. (2022b). Karya ini berlisensi di bawah Creative Commons Attribution 4.0 (CC BY 4.0). Upaya Meningkatkan Kinerja Karyawan Melalui Motivasi. Technomedia Journal, 7(1), 11–21. https://doi.org/10.33050/tmj.v7i1%20Juni.1754

Nawing, A. Y., Widyarto, E. A., Pariwisata, A., Nusantara, D., Akparda, S. (Yogyakarta). (2022a). Penerapan Standard Operational Procedure Oleh Room Attendant Dalam Menjaga Hygiene Dan Sanitasi Kamar Di Hotel Indah Palace Yogyakarta Di Masa Pandemi Covid-19 (Vol. 5, Issue 2).

http://jurnal.akparda.ac.id/index.php/nusantara31

Ningtyas Putri, E., Nuringwahyu, S., Nikin Hardati (2019). Peranan Motivasi Dalam Upaya Meningkatkan Kinerja Karyawan (Studi Pada Bandung Super Model Malang). 8(1), 26– 32.

Nofirza, & Indrayani, K. (2011). Aplikasi Metode Kano Dalam Analisis Indikator Kualitas Pelayanan Di Rumah Sakit Arifin Ahmad Pekanbaru. Jurnal Sains Dan Teknologi Industri, 9(1).

Yuniarti, R., Irwansyah, R., Ardi Nupi Hasyim, M., Riswandi, P., Septania, S., Rochmi, A., Gede Bayu Wijaya, I., Sri Handayani, F., Setiorini, A., Finthariasari, M., Bahrun, K., I Kairupan, D. J., Ekowati, S., Kadek Suryani, N., & Suprabawati Kusuma Negara, I. (2021). Kinerja Karyawan (Tinjauan Teori Dan Praktis). www.penerbitwidina.com

Prananda, Y., Lucitasari, D. R., & Abdul Khannan, M. S. (2019). Penerapan Metode Service Quality (Servqual) Untuk Peningkatan Kualitas Pelayanan Pelanggan. OPSI, 12(1). https://doi.org/10.31315/opsi.v12i1.2827

Prawira, I. G. A. G. Y., & Suwandana, I. G. M. (2019a). Peran Kepuasan Kerja Memediasi Pengaruh Stres Kerja Terhadap Kinerja Karyawan Housekeeping Department Fave Hotel. E-Jurnal Manajemen Universitas Udayana, 8(8), 5060. https://doi.org/10.24843/ejmunud.2019.v08.i08.p13

Supriadi, S. (2018a). Upaya meningkatkan motivasi dan kinerja guru. JPGI (Jurnal Penelitian Guru Indonesia), 3(2), 90. https://doi.org/10.29210/02250jpgi0005

Tri, A. S., & Nusantara, D. (2021). Motivasi Kerja, Kepuasan Kerja: Peranannya Terhadap Kinerja Karyawan (Vol. 20, Issue Desember).

http://ejournal.upi.edu/index.php/manajerial/

Yuliani, R., & Kumala, V. (2022). Pengaruh Pelatihan Terhadap Kinerja Karyawan Room Attendant Di Grand Rocky Hotel Bukittinggi. Menara Ilmu, 16(2). https://doi.org/10.31869/mi.v16i2.3148

Downloads

Published

2024-04-01

How to Cite

Togatorop, J. R. F., Pristiwasa, I. W. T. K., & Fatimah, Z. (2024). UPAYA MENINGKATKAN MOTIVASI KERJA PADA KARYAWAN HOUSEKEEPING DEPARTMENT DI ASTON BATAM HOTEL & RESIDENCE. JURNAL MEKAR, 2(2), 65–71. https://doi.org/10.59193/jmr.v2i2.240

Issue

Section

VOL. 2. NO. 2. OKTOBER 2023

Similar Articles

1 2 > >> 

You may also start an advanced similarity search for this article.